FAQ

What exactly is E-Liquid?

Well basically without going in to the exact science E-Liquid, also called E-Juice is the liquid used inside an electronic cigarette to deliver a combination of vapour and flavour. It's mainly PG (propylene glycol) and VG (vegetable glycerine)  with nicotine and your desired flavour. The nicotine is derived from tobacco plants and is delivered at various strengths. The strength of the nicotine determines how much throat hit you get. For most people 12 to 18mg is enough, but for the heavier smoker 18mg or above may be required. Our E-Liquid uses more VG than PG but the balance is perfect.

 

Why should I buy Puffin E-Liquid?

We source only the best ingredients to go in to all of our E-Liquid products. We mix and bottle our E-Liquid in the UK under the strictest conditions which ensures you get exactly the same flavour, strength and quality in every bottle. Many suppliers just order their E-liquid from foreign suppliers, slap their logo on it and push it as their own, this can result in varying quality and flavour levels, we don't do this! All our products are tested and quality controlled before we offer them for sale. All our packaging is fully CHIP compliant. This includes child proof caps with raised tactile warning triangles or raised tactile warning stickers for the visually impaired (dependant on specific product).

Puffin E-Liquid only produces and deals in quality E-Liquid products, we know E-Liquid and we know what it takes to produce quality. Many other outlets offer many different accessories and e-liquid products whereas we focus solely on E-Liquid. We know what we are talking about.

Each of our flavours has a unique, individual recipe to ensure the fullest flavour, the best vapour production, a great throat hit and an overall satisfying experience.

You can see more reasons on our About Us page.

 

How is Puffin E-Liquid made?

We blend our E-Liquid using only pharmaceutical grade ingredients and have our own secret recipe for each flavour. Basically our E-Liquid products are a mix of PG (propylene glycol), VG (vegetable glycerine), nicotine, flavourings and water.  All of our E-Liquid is mixed and bottled in the UK under strict and sterile conditions. The mix of base substances we use produce the best combination of throat hit, vapour production and satisfying flavours and additionally, keep your atomiser working for longer (without unnecessary colours or additives, we want to prolong your atomisers longevity). We also offer extra flavour strength for each E-Liquid product we sell, we would advise that you buy regular strength first before trying the Extra strength, this is obviously personal preference.

 

Are my payments secure, reassure me?

Our payments are processed by Paypal (we may also be adding additional checkout options including Google Checkout support). When it comes to the checkout stage you can be assured that your payments are being processed across a secure, encrypted network. This ensures your maximum security with the highest level of encryption available. Basically, you don't need to worry about the integrity of your payment details. We value your custom and we value your peace of mind when it comes to parting with your hard earned money.

 

Can I mix two different E-Liquid flavours together?

Absolutely! All of our flavours are tried and tested but sometimes, if you feel like something a little different you can safely mix our flavours together. For example if you like cherry and cola, mix the two for a cherry-cola E-Liquid, simple (it may be trial and error as some flavours may not mix well, this is up to you). Please bear in mind that if you mix two flavours that contain different nicotine strengths then you will produce E-Liquid with an uncertain overall nicotine level. However mixing a 12mg liquid with another 12mg will produce an overall mixed solution of 12mg and so on...

 

What nicotine strength should I order?

This is generally personal preference. Most users of E-Liquid are ex-smokers, who in their analogue days, had their own preference in cigarette brand and strength. E-Liquid is principally the same and to give you an idea of how our nicotine strengths work you can use the following as a guide: 12mg (low) nicotine content can be compared to an ultra-low or mild strength cigarette, similar to a Silk Cut or Silk Cut Ultra Low. 18mg (medium) nicotine content is comparable to a light or medium strength cigarette, similar to a Marlboro Light or Camel Light. Lastly our 24mg (high) nicotine content is comparable to a full strength or strong cigarette, similar to Marlboro Reds or B&H. For your convenience we have included a summary at the top of each flavour range in our on-line shop.

 

What is the shelf life of E-Liquid?

Since we manufacture our own E-Liquid we are able to keep concise records of when each batch was produced. The shelf life of our E-Liquid is 2 years and all products will have a best before date stamped on the packaging. Generally speaking our E-Liquid could be used past the 2 year mark but you may find that both the flavour and nicotine content may have diminished. We recommend you use our products within the 2 year period to ensure the maximum quality and your total satisfaction. We also recommend that your store your E-Liquid in a cool dry place away from strong or direct sunlight (our products are suitable for refrigeration which will aid in keeping your E-Liquid fresh for longer!).

 

Can I return my E-Liquid if it is not suitable or can I get a refund?

Due to the nature of E-Liquid unfortunately we cannot offer refunds. This is for safety and hygiene, any E-Liquid that is returned for any reason will be immediately discarded. If you are unsure about a flavour or want to try something different we suggest you purchase a small 10ml bottle in way of a tester. In the event of you package not arriving on time, we ask all customers to wait the 3 working days that Royal Mail state within their delivery policy. Don't forget, once we post items we are no longer in control of them. In the unlikely event your package never arrives we can offer a replacement or a credit voucher ONLY. This is because, we have custom made your order, paid the postage and sent it in good faith.

 

Will you have more flavours available?

Our goal as a premium E-Liquid supplier is to offer our customers not only the best of flavours but great variety as well. We are very choosy when it comes to the flavours we provide, quality is of the utmost importance but we are continually introducing new great flavours as we create them. We recommend you follow us on Twitter and Facebook for news on upcoming flavours (and great offers too!).

 

Can I collect my E-Liquid order in person?

At the moment we can only offer our products via home delivery. However, we are in the process of expanding our services and hope to have a collection service available very soon. Again, we suggest you follow both our Twitter and Facebook feed for news about our products and services.

 

Why are some E-Liquids more expensive than others?

Like any product, some ingredients cost substantially more than others. To give you an example "Sandlewood" in perfume is hugely expensive. It is the same with our E-Liquid. We source only the BEST ingredients but some of this costs us substantially more in order to deliver the quality expected. We don't mean to put you off but some flavours demand a higher price, given our profit margin is low. You can be assured we are not over-charging but rather, charging the least we can. Don't also forget we offer FREE delivery on orders of £20 or more. We are confident you'll be happy with your product, it's quality you're buying after all... DON'T FORGET, YOU GET WHAT YOU PAY FOR! Our products are NOT cheap chinese imports.

 

 


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Warning: All of our E-Liquid products contain Nicotine (unless you have ordered a 0mg Custom Mix). Our products should not be used by non-smokers and cannot be sold to individuals under the age of 18. Puffin E-Liquid UK products are intended for people of legal age (specific to your own countries' laws). Please keep out of reach of children and/or pets. Puffin E-Liquid is meant as an alternative to smoking real tobacco cigarettes and should not be considered as a medicine or a product that will aid in curing a nicotine addiction. We make no medical claims. No medical studies or trials have been done. Any customer testimonials represent that customer's opinion, and not a medical claim by Puffin E-Liquid UK. Please use our products responsibly.




 

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